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Page A4 JUNE 2017 FUNERAL HOME & CEMETERY NEWS S ec t i on A
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By Nancy Weil
Hey, Do I
Know You?
We spend more hours with them than we do with our
own families some weeks, yet how well do you know the
people you work with? Of course you know the basics:
name, marital status, kids, etc., but do you really know
them? If you knew your co-workers better would it change
the way you worked with them? Would it change the role
they played at the office?
Getting to know a person takes time, it takes effort and
it takes a desire to go beyond the perfunctory “How are
you?” Professional relationships are a bit like dating. You
begin with finding the similarities – music preferences,
food choices, etc. It is only later that you begin to go deeper
and discover what type of music they like and what type of
food they eat. Only then can you begin to understand who
they are and what makes them tick. However by doing this,
you can begin to discover the gifts they hold that you can
use to make your business grow. You will know how to help
them on a challenging day. You can uncover their career
goals and help them turn their potential into reality.
I once read a business book that discussed how to reward
employees for a job well done. While some were motivat-
ed by a cash bonus, others preferred paid time off. Then
there was the story of one boss who learned that his assis-
tant loved to dance. So each week, at a different time, he
Random
Musings
would call her into his office, turn on the music and share a
dance with her. She loved that he understood her interests
and was willing to take the time to “meet her where she was
at.” It only took him a few minutes out of his day and both of
them felt rewarded for their efforts.
Do you know what each person at your office would want
as a “thank you”? Do you know their hobbies, interests, chil-
dren’s names and ages? While some things cannot be dis-
cussed or asked, there are many areas where you can connect
with one another. Of course, not every person is comfortable
sharing, so you need to also determine who welcomes these
conversations and who views it as T.M.I. You also need to stay
away from certain topics, such as politics, in an office envi-
ronment.
Start with these simple questions for each person you work
with:
• Birthday (not age, just date) – How do you recognize
birthdays at your office? Cards? Staff lunch? Not at all?
• Names, ages and interests of children – Kids are our main
motivation for working. We want to provide for them
and we also want to know that we are being the best par-
ent we can be for them. Do you allow personal time off
for your staff to attend their child’s field trip or school
event? Can you help your co-worker by covering a shift
so that they can attend their kid’s baseball game? Are you
genuinely interested when they share a proud parenting
moment?
• Personal hobbies and interests – What do your co-workers
enjoy doing away from the office? Golfing, knitting, sci-
fi club? Are any of their hobbies something you can ask
them to speak about to area groups to help raise aware-
ness of your funeral home or cemetery? Can they share
an interest with the rest of your staff (fitness tips, reci-
pes, etc.)?
• Pets – We love our fur babies and are eager to show you
our latest photo of our cat curled up in the sun or our
dog chewing on a bone. We also get distracted if they
are sick and grieve when they die. Even if you don’t like
animals, your co-workers do, so make an effort to laugh
when they tell you about the time the cat skidded off
the counter and landed on their feet.
There are lots of other areas to discover, but this gives
you a starting point. Everyone wants to feel accepted
for who they are. Everyone wants to feel that others care
about them. As Sally Field gushed upon winning her sec-
ond Academy Award, “You like me, right now you like
me.” Make sure those around you know that you do.
WithcertificationsasaGriefServicesProviderandGriefManagement
Specialist, Funeral Celebrant, as well as Laughter Leader, Nancy Weil
is uniquely qualified to bring new perspectives into how to best meet
the needs of the families you serve. A professional speaker, Nancy
travels the country bringing effective tools to reduce stress, combat
compassion fatigue and handle grief to companies, associations and
conferences large and small. With a passionate interest in the healing
qualities of laughter, she is known for her energetic, entertaining and
content rich programs. In addition to talks geared to the general
public, she has also been brought in by funeral directors to offer
(CEU) programs to funeral staff, nurses, chaplains and social work-
ers in their communities.
Nancy has developed the most comprehensive aftercare program
of any cemetery or funeral home in the country and is currently di-
recting aftercare programs, community outreach and marketing at
Veterans Funeral Care. She consults with industry professionals in
how they can develop or grow their own grief support program in
order to maintain contact with the families they serve and develop
stronger relationships within their community.
Her book, If Stress Doesn’t Kill You, Your Family Might, is filled with
tools that work to reduce stress and find your “inner happy.” For
more information on how Nancy can help you and your business
grow, visit her website: or by email at:
.
FORT COLLINS,CO— Companion Press
announces the publication of a new book
entitled Healing the Empty Nester’s Griev-
ing Heart: 100 Practical Ideas for Parents
After the Kids Move Out, Go Off to College,
or Start Taking Flight by renowned grief
educator Dr. Alan Wolfelt. This book
helps parents understand their normal
and necessary empty-nester grief.
The 100 practical tips and activities are
designed to help parents acknowledge and
express their feelings of loss, foster love
and respect, build a new and rewarding
kind of relationship with their children,
and, over time, re-instill their lives with
meaning and joy. Tips for nurturing a
marriage or partnership through this chal-
lenging time are also included.
Author, educator, and grief counselor Dr.
Alan Wolfelt serves as director of the Cen-
ter for Loss and Life Transition in Fort
Collins, CO. The author of Understanding
Your Grief and many other books for grief
caregivers and mourners, Dr. Wolfelt is
committed to helping people mourn well
so they can live well and love well. He is
available for interviews on this topic.
Healing the EmptyNester’sGrievingHeart
Helping Parents and Families with
Empty-Nester Grief
is part of Dr. Wolfelt’s popular 100 Ideas se-
ries. To order and to learn more about Dr.
Wolfelt’s books on grief and loss, visit www.
or call 970-226-6050.
C. C. Carter Funeral Home
takes Delivery
National Mortuary
Shipping rolls out Death
Call App
NEWPORT NEWS,VA— C. C. Carter Funeral Home re-
cently purchased a pair of 2017 Armbruster Stageway
vehicles. Chris Carter and his son, C.J. are pictured tak-
ing delivery from Bill McKeithan of Crain Sales.
CLEVELAND,OH— National Mortuary Shipping and Cre-
mation has announced the release of a mobile app for access-
ing the First Call and Price Quote program currently available
in both English and Spanish at www.natlmortuaryshipping.
com. The “Death Call App” will be available on Apple, An-
droid and Windows 10 platforms by searching NMS Call.
“For more than 35 years, our mission has been to assist
hometown funeral directors with out of town deaths. As
an extension to your team, we want to continue to intro-
duce programs that help funeral directors increase their
efficiency,” says Diane Smith, CEO of NMS.
With representatives across the globe, NMS takes the
stress out of complicated shipping and cremation. For
more information, visit
com or call 800-321-0185. www.nomi s publ i cat i ons . com