August 2020

Page A10 AUGUST 2020 FUNERAL HOME & CEMETERY NEWS S ec t i on A How to Block a Person from Your Facebook Page FUNERAL HOME & CEMETERY NEWS www.nomispublications.com Monthly Columns online at Dr. Troyer’s free library of Facebook tutorial videos can be found at www.JasonTroyer.com. Dr. Jason Troyer is a grief expert, author, former psychology profes- sor, and therapist. He helps funeral homes and cemeteries connect with their communities through Facebook content and grief sup- port materials. He frequently provides community presentations, professional workshops, and trainings across the country. In addition to providing his Facebook content service and presen- tations, he also works at Smith Funeral & Cremation Service & Grandview Cemetery in Maryville, TN. Dr. Troyer can be reached at DrJasonTroyer@gmail.com. You can view all of his video tutorials and learn more at www.JasonTroyer.com. By Jason Troyer, PhD Facebook Made Easy Again, if you would like to see a video of me ban- ning someone, simply go to: www.JasonTroyer.com/ facebookschool/ You should be aware that “banned” people can still make rude comments about your business on their per- sonal Facebook page. There really isn’t a way to stop that. But at least their comments won’t show up on your funeral home or cemetery’s Facebook page. *Names and specifics have been changed to protect the family’s confidentiality. comment. Her comments questioned our integrity, our honor, and our mother’s marital status at the time of our birth. Ouch. So it was time to ban Aunt June from our Facebook page. So how did we do that? Here’s a step-by-step process to ban someone from your business Facebook page. You can also watch a video with a screen recording of how I do this at: www.JasonTroyer.com and select “Facebook School” from the menu. Step 1: Note the name of the person who you would like to ban. Be sure to write down exactly how their name is listed on their Facebook comment/account. Step 2: Using a desktop computer, go to your business’s Facebook page. Step 3: In the upper right corner, click on “Settings”. Step 4: Look at the menu on the left side. Click on “People and Other Pages” which is the 9th option. Step 5: On the right half of the page, there will be a pull down menu that says, “PeopleWho Like This Page”. Click on this once and select “Banned People and Pages”. This will bring up a list of people and pages who have previously been banned from your Facebook Page Step 6: Click on “+ Ban a Person” and then type in their name exactly as it appears on their comment or Facebook Account. (See step 1) And then click “Save” This will ban the person from interacting or commenting on your Facebook page. She was literally complaining about getting something for free – and then it got ugly. So I had to block her from our Facebook page. Unfortunately Grandpa Joe* died and the family was having difficulty paying for cemetery space. Thankfully, another family member offered to contribute a plot in the same cemetery that was already paid for. Everyone around the table agreed that this was a fantastic solu- tion. Grandpa Joe’s services could proceed and he would be buried in a lovely setting. Excellent! Problem solved! Right! Right? It seems that half of the troubling stories I hear from funeral and cemetery professionals start with, “And then an extended family member flew into town …” Well that’s what happened here. Let’s call her Aunt June. Aunt June was not at the original meeting and she want- ed a very specific type of grave marker. Unfortunately, that type of marker was not allowed in the section of the donated plot. To use Aunt June’s preferred marker, the family would have to pay for a plot in another portion of the cemetery that was more expensive. We gently and carefully explained the situation to Aunt June. You can either use the plot that was donated with no additional charge OR you can purchase a plot so you can have the exact marker you want. Needless to say, Aunt June was not happy with either option. In fact she was so unhappy, she decided that she need- ed to tell everyone on our Facebook page about it. This was not an “I’m unsatisfied with the Johnson Cemetery” Technology Company launches Reflect by OneDay: The First-of-its-Kind Video Storytelling Product for the Funeral Home Industry itally collect memories and stories into a crowd sourced personal video documentary of a loved one’s life. Reflect by OneDay aims to be a helpful technology service offered by funeral homes to personalize cere- monies and create meaning- ful memories and reflections of loved ones. As COV- ID-19 continues to change the way we gather and mourn, connecting with people who matter most is more important than ever. Loved ones can invite friends and family to share videos wherever they are, all through the easy to use mobile app. The technolo- gy behind Reflect by One- Day stitches together video stories instantly to create a keepsake that can be trea- sured forever. These videos can be shown during a cer- emony or celebration of life, or can be private for family members to watch and re- member their loved one. “An important piece to coping with a loss is coming together to celebrate your loved one. We believe tech- nology plays a critical role in helping to tell life stories, and we’re proud to make this service available to help people get through those difficult times,” said Clint Lee, co-founder and CEO of OneDay. “Our hope is to help with the healing pro- cess by capturing a loved one’s life, and through Re- flect by OneDay, memories can now be easily captured and stored from those who knew the person best.”  There are approximately 2.4 million funerals every year in the United States. People find these services are a valuable part of the griev- ing process, but because of the COVID-19 pandemic, families face unprecedent- ed restrictions and challeng- es right now. The launch of Reflect comes at a time when all businesses require access to new technology to easily connect from across the world. Headquartered in Dallas, TX, OneDay is a technolo- gy company whose mission is to capture and share sto- ries of loved ones. Founded in 2012, its first product al- lows senior living commu- nities to celebrate and digi- tally preserve the stories of their residents by leverag- ing first-of-its-kind, world- class technology. The com- pany currently partners with nearly 4,000 senior liv- ing communities across the United States, the United Kingdom and Canada to provide marketing differen- tiation, shorten sales cycles and showcase a commu- nity’s programs and initia- tives in a way like never be- fore. OneDay was named one of Inc’s Best Workplaces of 2020. For more informa- tion, visit https://info.one- day.com/reflect. DALLAS,TX— On the heels of their Series A fund- ing round of $5.2 million, OneDay, a company best- known for video storytelling with senior living residents and their families, launched a pivotal new product called Reflect by OneDay . De- signed for the funeral home industry, Reflect byOneDay helps family and friends dig- Send Us Your News! PO Box 5159, Youngstown, OH 44514 FUNERAL HOME & CEMETERY NEWS Fax 1-800-321-9040 info@nomispublications.com KN95 Protective Safety Mask Disposable High Ef fi ciency Filtering Respirator 3 Layer Disposable Safety Mask . Masks . Alcohol . Hand Sanitizers . Gloves . . Infrared Thermometers . Disinfectant Sprays .