Page B4 JUNE 2022 FUNERAL HOME & CEMETERY NEWS Se c t i on B SCOTTSDALE,AZ— Johnson Consulting Group (JCG), powered by J3Tech Solutions, announced the winners of the “JCG 2021 Excellence in Customer Service Awards”. The Awards were presented to JCG and J3Tech Solutions’ client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys mailed to each family they served during 2021. Performance Tracker Awards are given to the top locations in each of the three call classification categories, based on the annual number of surveys sent. The winners are: Category One: Surveys of 150: Pinecrest Funeral and Cremation Services (Park Lawn Corporation, Hope Mills, NC); Robertson Mueller Harper Funeral and Cremation Services (Lucas Funeral Homes, Ft. Worth, TX); Old Bridge Funeral Home (Jersey Memorial Group, Old Bridge, NJ); Cremation Society of Virginia - Chesapeake Chapel – Altmeyer Funeral Homes & Crematory, (Chesapeake, VA); NewellHoerling’s Mortuary (Weeks Family Funeral Homes, Centralia, WA); Ascension Funeral Home (Legacy Funeral Services, Gonzales, LA); Fuqua-Bankston Funeral Home (Legacy Funeral Services, Ozark, AL); Bliss-Witters & Pike Funeral Home (Cedar Springs, MI); Edwards Funeral Homes - Eastland (Lucas Funeral Homes, Eastland, TX); Swem Chapel (Starks Family Funeral Homes & Cremation Services, Buchanan, MI); Ardoin’s Funeral Home - Eunice (Legacy Funeral Services, Eunice, LA); Babitt-Busch Funeral and Crematory Services - North Royalton (North Royalton, OH); Lucas Funeral Home - Grapevine (Lucas Funeral Homes, Grapevine, TX); Mahaffey Milano Funeral Home (Jersey Memorial Group, Mount Ephraim, NJ); and Ott & Lee Funeral Home–Morton (Park Lawn Corporation, Morton, MS). Category Two: Surveys from 151 to 300: Lucas Funeral Home and Cremation Services–Keller (Lucas Funeral Homes, Keller, TX); Wells Funeral Home–Waynesville (Park Lawn Corporation, Waynesville, NC); Posey Funeral Directors (North Augusta, SC); J. Verne Wood Funeral Home (Portsmouth, NH); Emken-Linton Funeral Home (Legacy Funeral Services, Texas City, TX); Darling-Mouser Funeral Home (Legacy Funeral Services, Brownsville, TX); Tasker Funeral Home (Atlas Memorial, Inc, Dover, NH); John L Ziegenhein & Sons–South City Chapel (Park Lawn Corporation, St. Louis, MO); Mundell Funeral Home (Park Lawn Corporation, Orilla, ON); Sibille Funeral Home (Legacy Funeral Services, Opelousas, LA); Family Choice Funeral Home and Cremations - Altmeyer Funeral Homes & Crematory (Virginia Beach, VA); Reardon Simi Valley Funeral Home (Anthem Partners, Simi Valley, CA); Hart Funeral Home Tahlequah - (Legacy Funeral Services, Tahlequah, OK); LaFondArdoin Funeral Home (Legacy Funeral Services, Opelousas, LA); Wayne Boze Funeral Home (Park Lawn Corporation, Waxahachie, TX); Dahl Funeral And Cremation Services (Bozeman, MT); Beinhauer Family Funeral–McMurray (McMurray, PA; and Minton-Chatwell Funeral Directors (Legacy Funeral Services, Borger, TX). Category Three: Surveys of 301: Olson Funeral & Cremation Services (Rockford, IL); Harrell Funeral Home of Austin (Austin, TX); Biggers Funeral Home & Cremation Services (Ft. Worth, TX); Hansen Mortuary Chapel (Phoenix, AZ); Hansen Desert Hills Mortuary (Scottsdale, AZ); Twiford Funeral Homes (Elizabeth City, NC); Menke Funeral & Cremation Center (Sun City, AZ); Ott & Lee Funeral Home–Brandon (Park Lawn Corporation, Brandon, MS); Starks & Menchinger Family Funeral Home (St. Joseph, MI); Luyben Dilday Mortuary (Guerra Gutierrez Mortuaries, Long Beach, CA); Muehlebach Funeral Home (Kansas City, MO); Andrews Mortuary Market Street Chapel (Wilmington, NC); Phillips Funeral Home (Ironton, OH); Bucktrout Funeral Home (Altmeyer FuneralHomes&Crematory, Williamsburg, VA); Oman Funeral Home & Crematory (Altmeyer Funeral Homes, Chesapeake, VA); Harrell Funeral Home of Kyle (Kyle, TX); Lucas Funeral Home and Cremation Services - Hurst (Lucas Funeral Homes, Hurst, TX); Busch Funeral and Crematory Services - Parma (Parma, OH); Horan &McConaty - Parker Road (Park Lawn Corporation, Aurora, CO); Ward Funeral Homes - Weston Chapel (Toronto, ON); and Horan & McConaty - County Line (Park Lawn Corporation, Centennial, CO). Johnson Consulting Group started its customer survey program in 2008 and has experienced rapid growth and innovation. The large amount of survey data has proved invaluable to providing insight into customer needs and satisfaction. Performance Tracker X is the complete customer experience management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. “Now more than ever, measuring and understanding how families feel about their experience with your company is the greatest indicator of performance and growth opportunities. We are proud to represent so many companies who are not only measuring but living and breathing the values we share as a profession. The standard of excellence in serving families continues to be challenged, which drives our team at J3Tech Solutions to keep innovating,” says Lori Salberg, director of J3Tech Solutions. “In combination of the J3Tech Solutions team innovating and perfecting Performance Tracker X, and JCG’s business consulting team we have the perfect storm for customer service success. Our goal is to not only help our clients remain successful, but for Performance Tracker X to improve the lives of each family the funeral profession serves,” says Jake Johnson, president and CEO of Johnson Consulting Group and J3Tech Solutions. To learn more about the Performance Tracker X and how it can help your firm, please call us at 888-250-7747 or email at info@johnsonconsulting.com. Visit www.johnsonconsulting.com/services/ performance-tracker/ for more information regarding the Performance Tracker X. Johnson Consulting Group Announces Winners of the 2021 Excellence in Customer Service Awards 2022 Vehicles on Display The Open House will feature a Vintage Car Show Parks Superior Sales to celebrate 70th Anniversary Continued from Page B1 whose annual meet is taking place June 27 - July 2 in nearby 2022 Sturbridge, MA. All vintage hearses and limousines are welcome to display. In addition to hourly giveaways and trophies, Parks has donated a 1993 Eureka hearse which the PCS will be raffling. Tickets are $50 each and are available to anyone, but the winner must pick the vehicle up at Parks Superior. Ticket purchase, as well as information, will be available by contacting Paul at professionalcarsociety@earthlink. net. Please put “Ticket Sales” in the subject line. “We have worked hard to accomplish this without losingsightofour roots.Wecouldn’thavemade it 70 years without our loyal customers and hope to serve you another 70 years,” says Michael. To learnmore about the open house or to view a complete vehicle lineup visit www.parkssuperior.com or follow @ParksSuperior on Facebook. In 1997 Michael Parks was named president of Parks Superior Sales. Under Michael’s guidance construction of the largest pre-owned funeral car showroom began in 2017. The state-of-the-art climatecontrolled showroom allows vehicles to be showcased regardless of the weather. Today, the fourth generation, Nathan Parks, has joined his father in continuing a tradition of serving funeral homes across the country. The open house celebration will take placeThursday June 30th from 10am to 4pm at the Parks Superior Sales headquarters, 16 Hall Hill Road, Somers, CT. Tours of the facility, food trucks and a meet and greet opportunity with representatives from all the coachbuilders Parks represents will take place. A vintage car show will feature members of the Professional Car Society (PCS) 2013 Eagle Chrysler T&C Funeral Van 2009 Eagle Cadillac Kingsley Hearse 2019 MK Lincoln Legacy Hearse Lease a New MK Lincoln Nautilus Hearse and get a FREE Funeral Caddy Memorial Carrier Buy a complete Funeral Van or Convert your own Vehicle 4hearse.com (800) 4-HEARSE 2022 Platinum Cadillac Phoenix Hearse That’s Hot This is Lit
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