We are looking for a Sales Manager for Seaside Memorial Park & Funeral Home in Corpus Christi, Texas.
At Carriage Services we believe in the concept of “First Who, Then What.” We have learned that leaders, who attract and surround themselves with the best people, achieve great things. Carriage Services is not for everyone. We believe in the Four E’s of Leadership—Energy, Energize, Edge, and Execute. Our high performance culture is demanding. If you can compete at this level, then our Company is for you!
The qualified Sales Manager will successfully manage the sales staff in assisting families with making interment arrangements through the selection and purchase of property, merchandise, and services on an at-need or pre-need basis and ensures that every client family is presented every option and provided the highest quality and most professional and ethical service possible.
Key responsibilities include, but not limited to:
- Represents the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
- Promotes sales by developing new prospects and community-based contacts.
- Recruits and develops a quality sales staff to ensure that sales plans consistently meet or exceed company standards in revenue generation.
- Develops marketing plans to ensure effective community awareness and lead development.
- Reviews and evaluates sales staff efforts and sales production on a daily/weekly/monthly basis.
- Provides the appropriate training needed to members of the sales team, including training related to personal lead development, in-home presentation skills, product and services knowledge and pricing, and state and industry regulations.
- Conducts formal and informal sales meetings regularly.
- Ensures all required paperwork is accurately completed and submitted in a timely manner.
- Schedules Family Service staff to insure proper coverage and equitable rotation of personnel.
- Monitors cancellation percentages, customer complaints, and other forms of customer feedback and positively addresses areas requiring improvement.
- Ensures required licenses are obtained and updated and continuing education requirements are met.
- Maintains personnel files on sales employees.
- Handles personnel issues and problems as needed.
- Monitors all sales representatives’ daily activities to ensure that they are working effectively and professionally and properly representing our Company, policies, pricing, merchandise, and services correctly and within the guidelines of state and federal laws.
- Creates effective commission and sales incentive programs that encourage both long-term market share growth and short-term sales goals.
- Maintains positive and proactive communication and cooperation with all employees.
- Works in the field with sales team members as needed.
- Complies with all company procedures and policies necessary to ensure quality service levels.
- Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
Experience and Education
- College degree or some college required.
- Proven track record of success in cemetery and funeral sales management required.
Knowledge, Skills and Abilities
- Strong knowledge and use of proven sales prospecting methodologies to meet and exceed sales targets
- Willingness to explore additional prospecting channels
- Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional, friendly, and courteous manner.
- Strong interpersonal skills with ability to interact appropriately with all levels of employees.
- Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.
- Meeting our “Being the Best” standards for services and commitment to client family satisfaction.
- Ability to empathize with client families and demonstrate tact and patience in emotionally charged situations.
- Commitment to the value of our services with a sincere desire to proactively solve any problems encountered by our client families.
- Ability to read and interpret Company policies, procedures, contracts, insurance documents, and pricing structures or lists.
- Ability to effectively present information to client families, co-workers, and leadership.
- Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
- Ability to compute discount, interest, profit and loss; commission, markup and selling price; to calculate surfaces.
- Ability to be proactive and willing to take initiative in all circumstances.
Licenses and Certifications
- Valid state issued driver’s license in good standing and acceptable driving record.
- May require the possession (or ability to obtain) an insurance license as required by applicable law.
Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. At Carriage Services we believe in “Being the Best”. We are committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry. It is our belief that the right quality of staff provides the necessary foundation to fuel our high performance culture. Carriage Services is an Equal Opportunity Employer.